Shipping policy
Welcome to shop at NAOMI JOY MCGOWAN, a professional online clothing retail store based and operated in New Zealand. We focus on standardized order processing and safe logistics services for all apparel products. Our team strives to ensure every customer receives authentic, well-packaged and intact clothing goods, with all orders delivered in a stable and reasonable logistics cycle. This official shipping policy standardizes all logistics-related rules for our store’s clothing orders, covering order handling, shipping charging, delivery cycle, parcel tracking, address verification, package after-sales, product maintenance and cross-border shipping regulations.
1. Order Processing Time
All successfully confirmed and fully settled clothing orders will be processed within 1 to 7 business days. The full processing workflow includes order information verification, product quality inspection, garment sorting, protective packaging and outbound registration. Business days exclude weekends and all official public holidays of New Zealand, with no order processing services provided during these periods. When facing massive order volume surges during seasonal sales and promotional activities, the overall processing cycle will be appropriately extended. Our team will actively notify all customers via email once there are significant processing delays beyond the normal time range.
2. Shipping Rates and Delivery Estimates
Shipping costs for all apparel orders are calculated independently based on the actual package weight, size, product quantity and delivery destination. All accurate shipping fees will be clearly displayed on the checkout page before customers complete payment, without any hidden charges or additional service fees.
The standard delivery cycle for all clothing orders is set at 15 business days. All stated delivery times are for reference only and cannot be regarded as mandatory delivery commitments. The actual delivery speed may fluctuate due to various objective factors, including logistics carrier operation delays, customs inspection progress, severe weather, regional logistics resource shortages and holiday logistics service suspensions.
3. Shipment Confirmation and Order Tracking
Once our warehouse completes all packaging procedures and dispatches your order officially, you will receive an automatic shipment confirmation email from our official service email address. The email contains exclusive parcel tracking information and official query channels for you to check the real-time logistics status of your order.
Tracking system data will not be updated synchronously immediately after shipment. Normally, complete and effective tracking details will be fully activated and available for customer inquiry within 24 to 48 hours after the parcel leaves our warehouse.
4. Incorrect Address Disclaimer
Customers are required to fill in accurate, complete and valid recipient information including full shipping address, recipient name and valid contact number during order checkout. All parcels will be delivered strictly in accordance with the address information submitted by customers.
NAOMI JOY MCGOWAN shall not bear any liability for misdelivery, delivery failure or parcel loss caused by wrong, incomplete or invalid shipping information provided by customers. If the parcel is returned to our warehouse due to address errors or unreachable recipients, customers need to bear all reshipping fees incurred by secondary delivery.
5. Lost or Damaged Packages
If your parcel is not delivered as scheduled and goes missing during transit, please submit a service application to our official email within 3 business days from the expected delivery date, so we can cooperate with the logistics provider to investigate and solve the problem.
If your purchased clothing products are damaged or the outer package is severely damaged during transportation, please contact our customer service team within 24 hours after receiving the goods. You need to provide clear and unmodified photos of the damaged products and original packaging. Our team will verify the problem truthfully and formulate a proper solution to solve the after-sales issue efficiently.
6. Apparel Care and Usage Notice
Every clothing product sold in our store is equipped with professional care labels, detailing standardized washing, drying, maintenance and wearing precautions. We recommend all customers to follow the official care specifications to maintain the texture, color and shape of the apparel during daily use and cleaning.
We will not be responsible for product damage such as fading, shrinkage, deformation and fabric damage caused by irregular cleaning, improper drying, private modification, artificial damage and other inappropriate use behaviors that violate product care guidelines.
7. International Shipping and Customs Notice
For all cross-border international apparel orders, the destination country’s customs department may levy import duties, commodity taxes and inspection fees according to local trade policies. All customs-related fees and import charges are borne solely by the customer, which are not included in the product unit price and shipping fees collected by our store.
Customers shall take the initiative to understand and abide by the local import commodity management regulations of the destination country. Our store will not assume any responsibility for parcel detention, compulsory return or confiscation caused by customers’ non-compliance with local customs rules.
8. Contact Information
If you have any inquiries, doubts or feedback about this shipping policy, order processing progress, logistics delivery status and after-sales logistics problems, please contact our official customer service team through the following channels:
Trade Name: NAOMI JOY MCGOWAN
Physical Address: 189 Ayresdale Road, Ascot, Southland, Invercargill 9872, New Zealand
Phone Number: +64 21 258 1818
Email: service@naomistyle.shop